PRIVACY POLICY

BancTrust Financial Group, Inc. (BTFG), and its affiliates consider our customers as our highest priority. So naturally, we want to protect the personal and financial information you've entrusted with us. For this reason, we would like to share with you the following privacy principles which serve as standards for all BTFG affiliates and employees in the collection, use, and security of customer information.

Privacy Principles

We collect nonpublic personal information about you from the following sources:

Information we receive from you on applications or other forms;
Information about your transactions with us, our affiliates, or others; and
Information we receive from a consumer reporting agency.

We do not disclose any nonpublic personal information about our customers or former customers to anyone, except as permitted by law. We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information.

Recognition of a Customer's Expectation of Privacy.

BTFG and its affiliates recognize and respect the privacy expectations of our customers. We will maintain standards to ensure that your information is private and secure at all times.

Maintenance of Accurate Information.

BTFG and its affiliates have established procedures to ensure that a customer's financial information is accurate, current, and complete in accordance with reasonable commercial standards. BTFG and its affiliates will respond to requests to correct inaccurate information in a timely manner.

Protection of Information via Established Security Procedures.

BTFG and its affiliates maintain appropriate security standards and procedures to protect customer information from unauthorized access.

Maintaining Customer Privacy in Business Relationships with Third Parties.

If personally identifiable customer information is provided to a third party, BTFG and its affiliates will require the third party to adhere to similar privacy principles that keep such information confidential.

Maintaining Customer Privacy on the Internet.

BTFG's affiliates have web sites designed to allow you to access needed information about your accounts in a convenient but very secure format. Our affiliates' web sites, and any information stored on them, are protected from unauthorized access. Our Internet banking service provider maintains a secure environment with procedures detailed in the Security Issues section found on each affiliate's web site. Any customer transactions initiated through our Internet banking applications are also covered by the principles in our Privacy Policy. BTFG and its affiliates do not use "cookies," or any other means, to store confidential information on your computer or obtain information about you. Cookies are messages that a web server gives to your web browser in connection with your visit to a web site.

Disclosure of Privacy Principles to Customers.

BancTrust Financial Group, Inc. (BTFG) and its affiliates are committed to protecting your privacy. We want you to understand our commitment and what steps we have taken to ensure that your information remains confidential. Customers can view our Privacy Policy on BTFG's web site at www.banctrustfinancialgroupinc.com or any of the affiliates' web sites. You may also view our Privacy Policy by stopping by BTFG's corporate offices at 100 Saint Joseph Street, Mobile, Alabama, 36652, or any of the affiliates' locations.

If you have any general questions about privacy, please feel free to call BancTrust Financial Group, Inc. at (251) 431-7800.

• Back to Top • Contact Us